Frequently Asked Questions

Yes. Calling us or sending a message never costs you anything, and there is no obligation to book.

Call us on 020 4587 3131 or send a message through our contact page with your route, travel dates and the number of travellers. A travel expert will search fares and come back to you with the best price we can hold.

We aim to answer most requests the same day, often within the hour during our support hours. Calling is always the fastest way to reach a person.

It helps to know where you are flying from and to, your preferred dates (and whether they are flexible), how many adults, children and infants are travelling, and any airline or cabin preference. You don't need to have everything decided — we can talk it through.

No. A quote is just information. You only pay if you decide to go ahead, and nothing is booked until you confirm.

Once you are happy with a fare, you confirm it with us over the phone and pay by card. We then issue your ticket and email your e-ticket and booking confirmation.

We take card payments over the phone. Ask us when you call which cards we can accept for your booking.

Yes. Your card details are used only to take your payment, and we never store full card details. If you are ever unsure, you are welcome to call us back on 020 4587 3131 before paying.

No hidden costs. Every fare we quote includes taxes and airline fees, and if we charge a service fee it is explained clearly before you agree to book — never added afterwards.

As soon as your ticket has been issued we email your e-ticket and booking confirmation. If you haven't received it, check your spam folder and then contact us with your name and route.

Yes. For someone else, we just need their details exactly as shown on their passport. For groups, tell us how many people are travelling and your dates and we will look at the options together.

It depends entirely on the fare rules of the ticket you buy, which we explain before you pay. Some fares are flexible, others are non-changeable and non-refundable. See our Refund & Cancellation Policy.

If your fare allows a refund, we request it from the airline and pass it on to you once we receive it. Airline refunds can take several weeks. Any fee that has already been earned for work done on your booking may not be refundable.

Contact us as soon as you notice. Names must match the passport exactly, and airlines have their own rules and charges for corrections, so the sooner we know the more options you usually have.

The airline is responsible for carrying you. Depending on the airline and route, you may be entitled to a refund, a replacement flight or compensation under UK or EU rules. Contact us with your booking reference and we will help you understand your options.

We are an independent travel service. We search fares across airlines and ticketing partners and book on your behalf — we are not a comparison site and we are not an airline.

We work with a wide range of major airlines. Tell us your route and we will let you know which carriers are available and how they compare.

Fares change constantly and depend on the fare class, dates and how many seats are left at that price. Some websites also show prices before all taxes and fees are added. The fare we confirm includes everything, so you know the full price before you pay.

It depends on the route, dates and budget. We explain the options — direct or with a connection — including journey times and the total price, so you can choose what suits you.

There is no single answer: it varies by route and season. Booking earlier usually gives more choice, but we can also look at last-minute options. Call us with your dates and we will compare.

Tell us what you have in mind and we will price what is possible. Browse our destinations for ideas, or ask about any route — listed or not.

Visa and passport rules (including how long your passport must remain valid) differ by country and change often, and they are your responsibility to check. Always confirm with official government travel advice before you book and before you travel.

It depends on the airline and the fare. We tell you what is included — cabin and checked baggage — before you pay, and can price extra baggage where the airline allows it.

Often yes, depending on the airline and fare. Let us know when you book and we will pass on your request; some airlines charge for seat selection.

Insurance is not included in the fare unless we tell you otherwise. We recommend arranging suitable travel insurance for every trip, in case of illness, cancellations or lost baggage.

FlyFareFinder is a trading name of Fares Solution Ltd, a UK Private Limited Company (Company No. 14232147) carrying out travel agency activities.

No. We are an independent travel service and are not affiliated with, endorsed by, or an agent of any airline unless we explicitly say so. See our disclaimer.

Only to respond to your enquiry, make and manage your booking, and meet legal obligations. We never sell your data. Read our Privacy Policy for the full details.

Call 020 4587 3131, email info@flyfarefinder.net or use our contact form. Our support hours: Mon–Sun, 24/7 phone support.