Refund & Cancellation Policy

Last updated: 19 September 2026

This page applies to FlyFareFinder (flyfarefinder.net), a trading name of Fares Solution Ltd, a Private Limited Company registered in England and Wales with company number 14232147. In this page “we”, “us” and “our” mean Fares Solution Ltd trading as FlyFareFinder.

1. Airline fare rules come first

Whether a ticket can be changed, cancelled or refunded depends on the fare rules set by the airline for that ticket. Many low fares are non-refundable and non-changeable. We explain the rules that apply to your fare before you pay.

2. Cancelling a booking

Contact us as soon as possible by phone or email with your booking reference. If your fare allows a refund, we will request it from the airline and pass it on to you once received. Airline refunds can take several weeks.

3. Changing a booking

If your fare allows changes, the airline may charge a change fee plus any fare difference. We will confirm the total cost with you before making any change. Any handling fee we charge will be told to you in advance.

4. Airline-initiated changes and cancellations

If an airline cancels or significantly changes your flight, you may be entitled to a refund or re-routing from the airline under applicable law. We will help you claim what you are entitled to.

5. Our fees

Any service or handling fee will be explained clearly before you agree to book. Fees that have already been earned for work done on your behalf may not be refundable unless the law says otherwise.

6. Your statutory rights

This policy does not affect your statutory rights as a consumer.

Contact

Questions about this page? Email info@flyfarefinder.net or call 020 4587 3131.